Purchasing any type of enterprise software is not an easy task. It involves detailed planning, an abundance of research, comparisons, critiques, etc. The staffing and recruiting industry a complex, ever changing field, and the software you select is a crucial component that contributes to your company’s success. So how do you decide what type of software is the best for your agency? Here are some tips to keep in mind on your search for staffing and recruiting software.
Determine Why You Need New Staffing Software
Business owners need to determine what is lacking in their current software, and find software that addresses these needs. We will call this the business issues list. Once you’ve selected the appropriate software vendors and scheduled demos, the business issues list should serve as a guide at the demo.
There are tons of vendors out there that will show you all the bells and whistles of their software solution. Very sophisticated software does not necessarily mean that it is the right software solution for your company. If a software solution ultimately does not solve the business issues that are listed, it will be a large waste of an investment…both time and money.
Determine Who Should Conduct the Search
Before the software search begins, companies should form a search committee. The committee should consist of the computer department and various department heads. By pairing the computer department that specializes in technology with the heads of departments who know the business needs, the company develops a very strong software search team. The computer department becomes a liaison between the staffing company users and the software implementation team – translating the technology to their needed business issues.
Elements You Should Look For in the Best Staffing Software Solution
Determining the business issues list is the first part. There are other staffing software elements that are critical in software solutions to ensure that your investment is worthwhile.
- The software you choose should be reliable. You should be confident that it will never stop working suddenly on a changed data input or in other new conditions.
- The software should have the capabilities to meet your business goals now and in the future. This is a long term commitment; ensure that your business goals and the software capabilities are aligned with one another.
- Upgrades are readily available. The Internet is a fast-paced, constantly changing platform. What may be popular one day may not be a month from now. Make sure the software has the scalability needed in order to keep you one step ahead of the curve.
- It should be easy to use. The learning curve should not be a barrier either; it should not be too sophisticated for the users of the software. The software should be intuitive to the staffing industry, making processes that are exclusive to the staffing and recruiting industry simplified and efficient. Keep in mind, if your company is hiring, that new hires should also be able to start using the product as quickly as possible.
Evaluate the Staffing Software Vendor
When replacing software, you are replacing not only applications and programs, but you are also replacing a relationship with a vendor. These evaluations should take product, service and continued support into account.
1. Great Company Track Record: You want a vendor that has a good track record. This means satisfied customers, high customer retention and a vendor that continues to bring in new customers. Ask for a list of recommendations is crucial.
2. Investment in R&D: Look for a company that continues to invest in R&D. This does not necessarily mean that the software has to include shiny, new objects, either. It can be deep, rich functionality that increases the user’s experience. Ask the company what their investment in R&D is over and above the M&S fees. This will give you more insight in the availability of upgrades and if it achieves your business goals.
3. Training and Support Plans: Great vendors offer training and support. Continuous and thorough software training is vital to businesses being able to develop employees who can increase output and productivity with the tools provided to them. Great support is vital for your company. Let’s be realistic: bugs can be found in any product, even in a very expensive one from a respected brand. The main idea regarding the support service is that you should be able to reach technical people easily and receive valuable feedback fast enough.
Megan Curth is the Marketing Coordinator of Automated Business Designs, Inc., software developer of Ultra-Staff software for the staffing and direct hire industry. Ultra-Staff is a staffing software business solution with components for front office, back office and the web. Megan’s email address is email@example.com or for more information on Ultra-Staff go to www.abd.net