Support
ABD’s highly qualified support department offers unparalleled service. Our award-winning staff has years of solid experience in the industry. Our support department is available for emergencies 24-hours a day, 7 days a week, 363 days per year. ABD’s service response is second to none.
ABD uses an advanced Service Order System designed to take, monitor and document all of your service calls. This ensures that you get fast, high-quality service, every time you place a service call. Our job is to help your business succeed, and our friendly support staff is here to help make it happen.
ABD’s support staff will guide you every step of the way. You can turn to us with confidence. Our support department is here to answer all of your needs and to protect your valuable software investment. You can put your mind at ease knowing that we’re always there when you need us.
Training
Good training is one of the key components to software success. ABD is your number one source for all of the courses you will need to operate and manage ABD software. You will become a confident software user by receiving the recommended training for your software applications.
ABD’s trainers offer a unique learning experience for you and your staff. For over two decades, ABD has been training all types of users. We have first-hand experience with the most computer-savvy to the first time user.
Our training format is designed as a step-by-step approach which is straightforward and easy to follow. The software is clearly and simply explained by ABD’s expert trainers. You’ll learn by doing with our practical, hands-on training method. This type of training gives you a clear advantage.
Training is offered at the ABD classroom, on your company site or at a designated training center in your area.
Custom Programming
Even though ABD offers world-class software, we realize that from time to time a specific client requirement may need to be addressed with custom programming. ABD offers this service as part of our total commitment to satisfy our client’s every need.
Part of ABD’s philosophy is to advise clients regarding custom programming, as well as to attempt to ensure that custom programming does not interfere with program updates. We do our best to preserve our core product so that you can receive enhancements, while at the same time tailoring the customization to handle your specific need. This approach has been the formula to ABD’s success in this area.
We’re dedicated to helping you get what you need out of ABD software. We will listen to your need, advise and if applicable write up a custom programming document that will outline what it will take to put the custom programming in place. Upon your approval, we program, test, document and deliver the customization.
Data Conversion
For most staffing companies, data is their most valuable asset, and ABD is here to help you preserve that asset. We take great pride in our extensive experience converting databases from other systems. We have done conversions from many of our competitor’s systems as well as conversions from homegrown or legacy systems.
We recognize the realities of dealing with a data conversion. All ABD conversions are precision engineered, to ensure maximum data conversion success. Our conversion team is the best in the business. Your data gets top-priority treatment with ABD. All data is thoroughly documented, converted with proven techniques and carefully tested. We have an established track record of successful data conversions due to our rigorous conversion guidelines. We don’t cut corners. Everything is quality controlled to meet our and your high standards.
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“Ultra-Staff has contributed significantly to our growth and overall success.”
-- Gary Gilbert, Excel Partners |
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