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Services

Pre-Installation Services

Pre-installation services are included with your Ultra-Staff staffing software solution at no extra charge. This process ensures that everything goes smoothly and that the project target dates are met. An assigned project manager coordinates everything for you and works with your staff so that the transition process is efficient and effective. All aspects of implementation are covered within this process.

Pre-installation Specialist

is assigned as the

Project Manager

An Associate Project Manager

is assigned as a secondary contact

Project Planning

  • Pre-Installation Information Session
  • Project Scope Meeting
  • Project Timeline
  • Front/Back Office Planning Meetings
  • Network Configuration Meeting
    (Server installs only - cloud handled by ABD)
  • Data Migration Analysis

Project Scheduling

  • Software Installation
  • Training
  • Data Migration
  • Live Date

Data Migration Services

Data Migration Services are a key component of any implementation process whereas data will be transferred from one staffing software solution to another. This process requires a great deal of expertise and knowledge. ABD has a team of data migration analysts on staff, familiar with most competitive product migrations. The ABD team is highly experienced in migration efforts and recognizes the importance of this significant endeavor. Once the data to be migrated is analyzed a quote is provided for the migration.

Training Services

Exceptional training is a fundamental component for new software success. This critical service is extremely important and enables users to apply essential software tools that will add to the company’s profitability. ABD performs on-site or ABD classroom training. There is no substitute for a hands-on training approach guided by a professional staffing software instructor. Training is offered on a daily fee basis.

Ultra-Staff Ongoing Support

Exceptional staffing software support is crucial in order to get the most out of any software solution. Ultra-Staff software support is second to none.

When you call our office,
you get a real person

Your call is directed to a

Friendly and knowledgeable

Support Systems Engineer

  • Every call is logged into ABD's Service Order System for quick response and monitored for high quality service
  • ABD uses all of its own products to help provide the best customer experience
  • All ABD Support Systems Engineers are highly trained Ultra-Staff specialists and are located at ABD's office in Rosemont, IL

Call or Email Support Requests

  • All requests are logged in ABD's Service Order System
  • Support Response Times Guaranteed
  • Emergency Service After Hours

Free Training

  • Live Webinars Every Month
  • Free Half Hour Learning Sessions for Cloud & Maintenance Clients

Online Resources

  • Facebook Tip of the day
  • Linkedin Client Group
  • ABD Blog

Ongoing Customer Support
and Development

  • Regular Software Enhancements
  • Quality Control Calls
  • Client Meeting

Custom Programming

Although Ultra-Staff is an extensive and feature-rich product, we realize that there are times when special custom programming is necessary in order to address a unique requirement. ABD provides custom programming services for such individual customer needs. After reviewing the requirement a custom quote is provided for the service. A Work Authorization Form (WAF) is created that describes the exact specifications of the customization with the number of hours required to complete the job. ABD’s development team is highly skilled in the latest technologies. All developers are located at ABD’s office in Rosemont, IL.

Consultation

ABD Support Systems Engineers are available to come on-site in order to assess user software activities. This process helps ensure that your goals are being met with your staffing software platform. This service is available on a daily fee basis.