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Support Systems Engineer / Training

Job Description

At ABD, we see the everyday as a bar that continually needs to be raised. This is why we need top of the line customer support representatives that want to take their careers to the next level. Work for us, and you’ll find one brilliant mind after another, all working together to exceed boundaries and develop eminent software products. We are looking for quick-witted, entrepreneurial and intellectually curious people to join the team. ABD is looking for knowledgeable, inventive, driven people to join us in serving the fast-growing, innovative world of staffing and recruiting. We want people who are ready to assist our clients daily to utilize our flagship software, Ultra-Staff, to meet their ever changing business needs. The Software Specialist will maintain communication to customers, providing support via telephone calls, direct emails, etc. You will train customers on how to use Ultra-Staff with some travel to client sites nationwide. You'll need to be able to combine creativity with the organizational skills to manage numerous different projects to tight deadlines simultaneously. This position has a strong focus on improving user experience and fueling innovation for the future of ABD. ABD recognizes that our people are our most valuable asset—our employees drive our success. We are looking for candidates who take initiative and have instincts to push the limits. If you enjoy a fast-paced, “hands-on” environment and a variety of challenging projects, this position is for you.

Primary Job Responsibilities Include:

  • Responding to customer requests via phone or electronically
  • Ensuring that customer problems are resolved in a timely manner
  • Writing user documentation and instructions
  • Learning how to install and test our software products
  • Tracking and routing problems, requests and document resolutions
  • Training local and national customers on the use of Ultra-Staff
  • Monitoring, evaluating and recording training activities
  • Heavy phone support

Desired Skills & Experience:

We are interested in candidates that have:

  • Bachelor’s degree, preferably in Business with a minor in Accounting or IT
  • Exceptional communication skills
  • Lots of creativity and superior customer-service capabilities
  • Excellent analytical skills and attention to detail
  • Extremely computer savvy
  • Self-motivated; must be able to successfully execute responsibilities with minimal supervision
  • Ability to travel nationally to train clients (10-20%)
  • Working knowledge of payroll and/or accounting preferred
  • Familiarity with Microsoft products, SQL Server and/or SQL Reporting Services, query language, social media, CRM and/ or web-based software will set you apart from the rest
  • Chicago-based candidates preferred, ABD has no relocation policy
  • New graduate candidates with relevant internship experience or experience working in a business environment will be considered
In the technology industry, events happen quickly. In order to be successful at ABD, you need to be an enthusiastic team player; a self-starter who can work cross-functionally and isn't afraid to take risks or push the boundaries. ABD offers an excellent benefit & compensation package. Think you have what it takes? Apply today.

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service and innovation. The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.
Software Sales Representative

Job Description

At ABD, we see the everyday as a bar that continually needs to be raised. This is why we need top of the line sales representatives that want to take their careers to the next level. Work for us, and you’ll find one brilliant mind after another, all working together to exceed boundaries and develop eminent software products. Here at ABD, we recognize that our people are our most valuable asset—our employees drive our success. We empower our employees with real time career development, offering diverse and challenging work, and providing solid growth opportunities. ABD is looking for knowledgeable, inventive, driven people to join us in serving the fast-growing, innovative world of staffing and recruiting. We are looking for an individual that has the ability to work diligently to achieve their personal and company goals. The ideal candidate will have superior communication and leadership skills and a proven record of success. They need to have high energy and be confident in building partnerships with client contacts. This position requires individuals to be self-motivated, demonstrate initiative and enthusiasm in carrying out their responsibilities and possess a highly professional demeanor. The ideal candidate should be comfortable on the phone speaking to business owners.

Primary Job Responsibilities Include:

  • Prospecting from our established database of prospects
  • Finding new prospects
  • Making outbound calls
  • Setting Discovery call appointments
  • Demonstrate Ultra-Staff software products
  • Gain in-depth knowledge of Ultra-Staff software products and services
  • Document sales activities
  • Prepare software proposals
  • Close business

Desired Skills & Experience:

We are interested in candidates that have:

  • Strong prospecting and cold calling skills
  • Phone sales experience and some knowledge of staffing or software sales
  • Demonstrated business communication skills, verbal and written
  • Ability to multi-task and/or work on multiple sales related activities concurrently
  • Familiarity with Microsoft Office Suite: Word, Power Point, Excel preferred
  • Ability to work, strive and grow in a dynamic work environment
  • Ability to maintain a high degree of ethics and integrity
  • Chicago-based candidates preferred, ABD has no relocation policy
  • New graduate candidates with relevant internship experience or experience working in a business environment will be considered
In the technology industry, events happen quickly. In order to be successful at ABD, you need to be an enthusiastic team player; a self-starter who can work cross-functionally and isn't afraid to take risks or push the boundaries. In return, ABD offers a highly competitive compensation package that includes base salary, commission, bonus potential and excellent benefits. Think you have what it takes? Apply today.

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software and staffing software industry, ABD has always been the best in service and innovation. The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.
Mid-Level Microsoft Application Developer

Job Description

Join Automated Business Designs (ABD) one of the top providers for software in the staffing and direct hire placement industry. ABD is looking for a highly creative, energetic and forward thinking Microsoft Developer to help participate in the design, programming and maintenance of our flagship product, Ultra-Staff and associated modules. This position features an extensive amount of new development often with aggressive deadlines. Candidate must adhere to programming standards, system requirements specifications, unit testing requirements and collaboration with the development team.

Ideally, the candidate has achieved a Bachelor’s Degree in either Computer Science or Management Information Systems. In addition, one or more of the following certifications would be a plus: Microsoft Certified Business Application Developer; Microsoft Certified Solutions Developer or Microsoft Certified Professional.

ABD is located in Chicago. ABD does not have a relocation policy and therefore we encourage those in the Chicago Area to apply.

Primary Job Responsibilities Include:

  • Bachelor’s Degree in Computer Science or MIS
  • Proven ability to develop business solutions using Microsoft Tools
  • Outstanding communication skills
  • Forward thinking and self-motivated
  • Ability and experience working in a team environment
  • Knowledge of CRM and accounting applications is a plus

Desired Skills & Experience:

We are interested in candidates that have:

  • Microsoft Visual Studio 2010
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server Reporting Services
  • Microsoft Windows Server 2008 R2 Enterprise Edition Operating System
  • ASP.NET Web Application Development
  • C# / VB.NET
  • JavaScript / integration with external API’s and SDK’s a plus
  • Mobile application development a plus

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service, innovation and resolution.

But we’re not just about software; ABD puts people behind our product. We specialize in personalized service to our clients. ABD offers innovative recruiting & staffing software products that will help in the success of a staffing and direct hire business operation. ABD works exclusively with the staffing industry so all of ABD’s efforts are focused specifically on the needs of staffing and recruiting professionals.

The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.