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IT Helpdesk Level 2+

Job Description

ABD is seeking a Network Administration / Helpdesk End user support professional.

Ideal candidate will possess software, network and Windows troubleshooting skills.  IT HelpDesk level 2 or higher support experience preferred.  Strong organization, communication, helpdesk, phone, and customer end-user support experience.

Assist the Managed Services team with:

  • Helpdesk end-user network and software support calls.
  • Adding, deleting, and modifying users and groups in Active Directory.
  • Supporting Windows Server Remote Desktop Host users.
  • Troubleshoot RDP endpoint user connections.
  • Documentation: Creating manuals, documenting procedures, network diagrams
  • End-user training.
  • Microsoft Office 365 software installation, management, and support.
  • Microsoft Exchange Online implementation, management, and support.
  • Microsoft SQL Server configure, manage and support.

Desired Skills & Experience

Proficient with using & troubleshooting:  Windows 7 and newer, Windows Server 2012/2016/2019 – Active Directory, Remote Desktop Client, Microsoft RemoteApp, Microsoft Office 2013/newer client configuration (IMAP, POP, O365), Network troubleshooting, Desktop/Laptop support.

Some experience with: SQL Server – IIS– Group policies, HTML, CSS, SMTP/POP/Exchange email.

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