Careers at ABD - Automated Business Designs

Software Support Specialist

Job Description

At ABD, we see the everyday as a bar that continually needs to be raised. ABD was recognized as one of Chicago’s Best & Brightest Companies to work for. This is why we need exceptional customer support representatives that want to take their careers to the next level. Work for us, and you’ll find one brilliant mind after another, all working together to exceed boundaries and develop eminent software products. We are looking for motivated, sharp and intellectually curious people to join the team.

ABD is looking for knowledgeable, inventive, driven people to join us in serving the fast-growing, innovative world of staffing and recruiting. We want people who are serious about customer service and strive to exceed customer expectations.

The Software Support Specialist will maintain communication to customers, providing support via telephone calls, direct emails, etc. You’ll need to be able to combine creativity with organizational skills to manage projects and tight deadlines simultaneously. This position has a strong focus on improving user experience and fueling innovation for the future of ABD.

ABD recognizes that our people are our most valuable asset—our employees drive our success. We look for candidates who take initiative and have instincts to push the limits. If you enjoy a fast-paced, “hands-on” environment and a variety of challenging projects, this position is a good fit for you.

Primary Job responsibilities include:

Respond to customer requests via phone or electronically
Ensure that customer problems are resolved in a timely manner
Write user documentation and instructions
Learn how to test our software products
Track and route requests and document resolutions
Heavy phone interaction
Project Management
Webinars and Training Classes

Skills & Experience

Bachelor’s degree, preferably in Business with a minor in Accounting or Marketing
Exceptional communication skills
Lots of creativity and superior customer-service capabilities
Excellent analytical skills and attention to detail
Strong problem-solving skills
Preferred experience in a software support role or staffing industry experience
Self-motivated; must be able to successfully execute responsibilities with minimal supervision
Working knowledge of payroll and/or accounting software a plus but not mandatory
Familiarity with Microsoft products, CRM and/or web-based software a plus
Must be technology literate (social media, web sites, mobile apps) and have the ability to learn the staffing software suite

In the technology industry, events happen quickly. In order to be successful at ABD, you need to be an enthusiastic team player; a self-starter who can work cross-functionally and isn’t afraid to take risks or push the boundaries. ABD offers an excellent benefit & compensation package.

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service and innovation.

The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.

ABD has always been the best in service, innovation and creative solutions. We are all about the team!!! ABD was awarded Best & Brightest Companies to Work For® in the Nation in 2020, 2019, 2018 & 2017. In addition, ABD was awarded Best & Brightest Companies to Work For® in Chicago in 2020, 2019, 2018, 2017 & 2016. Also, in 2017, ABD was recognized by the American Business Awards for Company of the Year for Computer Software and Employer of the Year. Most recently ABD was honored by the Daily Herald Business Ledger’s 2018 Annual Awards of Business Excellence for Innovation in Business. In December of 2019, ABD’s Support Department was the recipient of the Support Department of the Year Award amidst heavy competition in the 9^th Annual Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.

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Software Sales Representative

Job Description

At ABD, we see the everyday as a bar that continually needs to be raised. This is why we need exceptional sales representatives that want to write their own ticket. Work for us, and you’ll find one brilliant mind after another, all working together to exceed boundaries and develop outstanding software solutions.

Here at ABD, we recognize that our people are our most valuable asset—our employees drive our success. We empower our employees with real time career development, offering challenging work, and providing solid growth opportunities. ABD is looking for knowledgeable, inventive, driven people to join us in serving the continuously-growing and prosperous, world of staffing and recruiting.

We are looking for a goal-driven, proven sales professional committed to the craft of solution sales. Are you a sales superstar that believes that the sky is the limit? The ideal candidate will have superior communication and leadership skills and a proven record of success. They need to have high energy and be confident in building partnerships with potential client contacts. This position requires self-motivation, initiative and enthusiasm in carrying out sales responsibilities. The ideal candidate should be comfortable on the phone speaking to business owners and decision makers. Must know how to sell enterprise level business solutions and develop business relationships.

Primary Job responsibilities include:

Prospect from our established database of prospects
Make outbound calls to qualified prospects from our database
Conduct Discovery Calls
Demonstrate Ultra-Staff EDGE software products
Gain in-depth knowledge of Ultra-Staff EDGE software products and services
Document sales activities
Prepare software proposals
Close business

Desired Skills & Experience

We are interested in candidates that have:

Strong solution sales skills
Proven sales experience and knowledge of staffing or software sales
Demonstrated business communication skills, verbal and written
Ability to multi-task and/or work on multiple sales related activities concurrently
Familiarity with Microsoft Office Suite: Word, Power Point, Excel preferred
Ability to work, strive and grow in a dynamic work environment
Ability to maintain a high degree of ethics and integrity
Ability to work independently as well as on a team.
Superior presentation skills

In the technology industry, events happen quickly. In order to be successful at ABD, you need to be an enthusiastic team player; a self-starter who can work cross-functionally and isn’t afraid to take risks or push the boundaries. In return, ABD offers a highly competitive compensation package that includes base salary, commission, bonus potential and excellent benefits.

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service and innovation.

The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.

ABD has always been the best in service, innovation and creative solutions. We are all about the team!!! ABD was awarded Best & Brightest Companies to Work For® in the Nation in 2020, 2019, 2018 & 2017. In addition, ABD was awarded Best & Brightest Companies to Work For® in Chicago in 2020, 2019, 2018, 2017 & 2016. Also, in 2017, ABD was recognized by the American Business Awards for Company of the Year for Computer Software and Employer of the Year. Most recently ABD was honored by the Daily Herald Business Ledger’s 2018 Annual Awards of Business Excellence for Innovation in Business. In December of 2019, ABD’s Support Department was the recipient of the Support Department of the Year Award amidst heavy competition in the 9^th Annual Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.

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Senior Full Stack .Net MVC Developer

Job Description

Join Automated Business Designs (ABD) one of the top software providers in the staffing and direct hire placement industry. ABD is looking for a highly innovative, energetic and forward-thinking Microsoft Developer. This position features an extensive amount of new product development often with aggressive deadlines. You will work independently and creatively, regularly collaborating with the rest of the development team. Like trying new technologies? Are you an out-of-the-box thinker? Is your dream job one that allows you to raise the bar on technical boundaries and explore how to make the world better with your work? Want to work for a company that values new ideas? Do you embrace the creativity and satisfaction of software development?

Ideally, the candidate has achieved a Bachelor’s Degree in either Computer Science or Management Information Systems. In addition, one or more of the following certifications would be a plus: Microsoft Certified Business Application Developer; Microsoft Certified Solutions Developer or Microsoft Certified Professional. This is a high- level development position.

ABD is located in Chicago. Although ABD has a remote work policy, it is also important for teams to meet regularly in person during more traditional times.

Desired Skills & Experience

Job Qualifications:

Bachelor’s Degree in Computer Science or MIS
Proven ability to develop business solutions using Microsoft Tools
Outstanding verbal and written communication skills
Forward thinking, creative and self-motivated
Ability and experience working in a collaborative team environment
Knowledge of CRM and accounting applications (payroll) a plus
Ability to work in a fast-paced environment with aggressive deadlines

Required Technical Skills:

Microsoft Visual Studio
Strong Microsoft SQL Server, ideally with ETL and Warehousing Exposure
Proven Microsoft SQL Server Tuning Experience
Strong .net Framework Experience, ideally with .NET Core exposure
Strong MVC Experience, ideally with Web API and Web Forms Exposure
JavaScript / integration with external API’s and SDK’s
JQuery, JQuery Mobile
3-Tier Application Development and Deployment Experience is Essential
HTML, XML
Web Services
Mobile Development Experience a plus

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service and innovation.

The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.

ABD has always been the best in service, innovation and creative solutions. We are all about the team!!! ABD was awarded Best & Brightest Companies to Work For® in the Nation in 2020, 2019, 2018 & 2017. In addition, ABD was awarded Best & Brightest Companies to Work For® in Chicago in 2020, 2019, 2018, 2017 & 2016. Also, in 2017, ABD was recognized by the American Business Awards for Company of the Year for Computer Software and Employer of the Year. Most recently ABD was honored by the Daily Herald Business Ledger’s 2018 Annual Awards of Business Excellence for Innovation in Business. In December of 2019, ABD’s Support Department was the recipient of the Support Department of the Year Award amidst heavy competition in the 9^th Annual Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.

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IT Helpdesk Level 2+

Job Description

ABD is seeking a Network Administration / Helpdesk End user support professional.

Ideal candidate will possess software, network and Windows troubleshooting skills. IT HelpDesk level 2 or higher support experience preferred. Strong organization, communication, helpdesk, phone, and customer end-user support experience.

Assist the Managed Services team with:

Helpdesk end-user network and software support calls.
Adding, deleting, and modifying users and groups in Active Directory.
Supporting Windows Server Remote Desktop Host users.
Troubleshoot RDP endpoint user connections.
Documentation: Creating manuals, documenting procedures, network diagrams
End-user training.
Microsoft Office 365 software installation, management, and support.
Microsoft Exchange Online implementation, management, and support.
Microsoft SQL Server configure, manage and support.

Desired Skills & Experience

Proficient with using & troubleshooting: Windows 7 and newer, Windows Server 2012/2016/2019 – Active Directory, Remote Desktop Client, Microsoft RemoteApp, Microsoft Office 2013/newer client configuration (IMAP, POP, O365), Network troubleshooting, Desktop/Laptop support.

Some experience with: SQL Server – IIS– Group policies, HTML, CSS, SMTP/POP/Exchange email.

Company Description

Automated Business Designs has worked with the recruiting and staffing industry since 1982. A true leader in the recruiting software & staffing software industry, ABD has always been the best in service and innovation.

The team at Automated Business Designs, Inc. is well-diversified and offers a comprehensive collection of service offerings. As a Microsoft Partner, ABD’s development team utilizes a unique combination of staffing industry knowledge and the latest development tools available from Microsoft. ABD’s staffing software solutions are specifically geared to enhance the staffing process from beginning to end.

ABD has always been the best in service, innovation and creative solutions. We are all about the team!!! ABD was awarded Best & Brightest Companies to Work For® in the Nation in 2020, 2019, 2018 & 2017. In addition, ABD was awarded Best & Brightest Companies to Work For® in Chicago in 2020, 2019, 2018, 2017 & 2016. Also, in 2017, ABD was recognized by the American Business Awards for Company of the Year for Computer Software and Employer of the Year. Most recently ABD was honored by the Daily Herald Business Ledger’s 2018 Annual Awards of Business Excellence for Innovation in Business. In December of 2019, ABD’s Support Department was the recipient of the Support Department of the Year Award amidst heavy competition in the 9^th Annual Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.

Apply Now