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Software Support Consultant – Level I

Job Description

Automated Business Designs (ABD) is looking for a knowledgeable, self-driven person to join us in servicing the fast-paced, innovative world of staffing and recruiting through our cutting-edge technology platform. To support our all-in-one SaaS solution, we are seeking an individual who can investigate and troubleshoot customer needs while multi-tasking in a fast-paced environment.

We are looking for an individual who will take initiative and have instincts to exceed the limits. If you enjoy a fast-paced, hands-on environment along with a variety of challenging and stimulating projects, this position is for you.

Primary Job Responsibilities Include:

• Enhancing the user experience by communicating best practices and techniques in a timely manner
• Combine troubleshooting skills with a keen sense of organization to effectively manage projects on tight deadlines
• Provide technical support and guidance to customers via phone calls and emails
• Respond to customer requests via verbal and written communication
• Create and update user documentation and instructions
• Learn, educate, and test the software and enhancements
• Track and route requests while documenting resolutions
• Heavy phone, email, and video conference interaction

Desired Skills & Experience

• Support a payroll and/or accounting software is preferred
• Preferred work experience or college level classes in any of the following fields: Accounting, Payroll, Staffing, Recruiting, VMS, ERP/Wholesale Distribution, or Software Support
• Bachelor’s degree; preferably in Business, Data Analytics, or Accounting
• Superior customer-service, analytical skills, and attention to detail with exceptional communication skills: both written and verbal
• Strong troubleshooting skills, while thinking outside the box
• Self-motivated; must be able to successfully execute responsibilities independently
• Familiarity with Microsoft products, Teams, Virtual Video Tools (Zoom, Teams, GoToMeeting) CRM and/or web-based software
• Must be a fast learner and technology literate (social media, web sites, mobile apps)
• Chicago-based candidates preferred, ABD has no relocation policy

Benefits

• Health Benefits – 100% paid by employer
• Paid Vacation, Sick Time, and Holidays
• Hybrid Work Model – 2 days in office, 3 remote
• Casual Dress code
• Snacks and treats in the office
• Birthday Celebrations
• Team Outings
• Building Amenities (Café, Gym, and covered Parking)