It can be intimidating when it comes to getting new staffing software. There are many different options which can make the process overwhelming. Often overlooked in the process is product support. An excellent support team is necessary in order to ensure a smooth implementation. Staffing software support includes: Pre-installation support, thorough training, post implementation support and ongoing training.
- Pre-installation Support
The pre-installation process is the most crucial part when it comes to new staffing software. Whether you are switching to different software or starting new with staffing software it’s imperative to have support that guides you through this important implementation phase. A project manager from the software provider should be knowledgeable on the staffing software and your individual processes and preferences. This phase will require an implementation team with project managers from the provider as well as the staffingcompany.
- Detailed Training
Training is the difference between a successful staffing software implementation and a mediocre or failed one. It is difficult to allocate time for this task but would you purchase a car for someone that has little or no driving knowledge?
Equally important is periodic refresher training so staff can learn about new staffing software features and reconnect with existing tools they may not be familiar with. A great staffing software support team may even offer free periodic webinars to review new staffing software tools and processes to help your staffing firm be more efficient.
- Post Implementation Support
Staffing software can offer a variety of great features for your staffing company to use, however, staffing software support is what makes it helpful for you to understand and use the software to increase revenue, offer better customer service and decrease costs.
The ability to talk to a support person and receive personalized service is a huge advantage. Having a relationship with your staffing software support team will prove to be a rewarding experience that enables you to realize your software investment.
With a great support team behind staffing software, you can be assured that you are in good hands every step of the way. To learn more about staffing software and exceptional staffing software support contact firstname.lastname@example.org or call 1-800-944-4223.
Natalie Chrapla is the Marketing Coordinator of Automated Business Designs, Inc., software developer of Ultra-Staff staffing software for the staffing and direct hire industry. Ultra-Staff is a staffing software business solution with components for front office, back office and the web. Natalie’s email address is Natalie.Chrapla@abd.net or for more information on Ultra-Staff go to www.abd.net.